Digital Marketing, Customer Success

Senior Customer Success Manager

You should Join Our Team

As a Senior Customer Success Manager you will help senior leaders at large companies solve their most pressing digital problems through our cutting edge software platform. You will be tasked with building,  maintaining, and growing relationships with our most strategic customers. This role requires a consultative and holistic approach to the customer lifecycle. This includes building out comprehensive marketing strategies, executing and optimizing those strategies, all while delivering next-level results and service.  

The ideal candidate would be a strong leader and industry expert who is looking to directly impact the digital marketing strategy of some of the top brands in the world, and have a lot of fun while doing it.

If you love the fast-paced environment of a startup, digital marketing, and working closely with clients, then this is an incredibly unique opportunity to join an accomplished team and help blaze the trail for future growth.

Why you’d want to work here

  • We are the fastest growing software company in the US according to the Inc 5000 and Deloitte Fast 500
  • We are one of the best places to work in NYC  according to Crain’s, Fortune, and Glassdoor
  • We invented the behavioral marketing space - we innovate rather than copying others
  • We work with some of the best brands in the world

Responsibilities

  • Own the relationship and ultimate success of  BX’s most strategic customers, including initial onboarding, strategy development, campaign execution and optimization, and retention. These are companies like Nike, Ann Taylor, Gap, and Forever 21.
  • Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer's business strategy and measurements for success
  • Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients
  • Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design
  • Ensure that customers derive maximum value from their investments in BX and fully leverage our entire suite of services
  • Mentor a client strategist who will help execute on your marketing vision ; this position will have the opportunity to graduate into a full management role or simply manage our super elite clients

Desired Skills & Experience

  • 5+  years experience in client service, account management,  and/or digital marketing
  • Experience working with Fortune 500 companies
  • Demonstrated success in fast-paced and demanding environments; you relish adversity and overcoming obstacles
  • Detail-oriented with the ability to project manage, set priorities and stay organized when managing multiple client relationships
  • Strong technical skills or the ability to quickly learn technical concepts
  • Elite communication skills and EQ; you enjoy building relationships, overcoming push back and high touch client interaction
  • Proactive and energetic attitude with the desire to be a key player on a results-oriented team
  • Entrepreneurial spirit with with a passion for the marketing technology space and a healthy dose of humility
  • Desire to help mentor and develop junior members within the Customer Success team

About Us:

Founded in 2012, BounceX’s People-Based Marketing (PBM) Cloud is the first new channel with scale in 10 years. We have offices in NYC, San Francisco, and London and were recently named the fastest-growing SaaS company in America by Inc Magazine & Deloitte.

Our Technology powers thousands of digital properties, spanning across a variety of industries. For the first time in years, marketers have a meaningful revenue channel outside of Google, Facebook and email. We are trusted by global enterprises such as Forever 21, Avis, Jet.com, Lufthansa, Sears, Uniqlo, Comcast and many more.

BounceX is a family, built on the belief that the success of a company is rooted in the strength of its team, and in creating a place where people love coming to work. We are dedicated to cultivating and rewarding creativity, constantly pushing ourselves to keep innovating, being the dodgeball champs of NYC tech, finding the best breakfast tacos in the universe, and setting the standard for the future of marketing technology.

Startups to Watch in 2018

Inc. 5000 Fastest Growing Software Companies

Deloitte Tech Fast 500

Fortune's Best Workplaces in Tech

Crain's Best Places to Work in NYC