Advertising

Director of Account Management, Publisher Strategy

You should Join Our Team

Due to our insane growth, we are now looking for a Director of Customer Success to manage a team of six to eight high-performing account managers to help drive strategy and grow relationships within our publishing vertical. This role requires a consultative and holistic approach to the customer lifecycle, including providing guidance and leadership through the onboarding process, ability to consistently communicate our value, and early identification and resolution of at-risk customers. You will also be leading adoption of our new advertising products across our publisher network of some of the most premium publishers in the world. Your ability to learn and adapt quickly is a must.

We believe that successful software, product delivery and performance require a different level of account management which becomes an extension of a client’s internal team. Therefore, the  ideal candidate is a strong leader and industry expert in both adtech and marketing who has a proven track record of success both in managing their own enterprise client base as well as growing and managing a team.

Responsibilities:

  • Manage team of high-performing Publisher Account Managers
  • Hire and onboard new team members who will quickly become strong individual contributors
  • Own the ultimate success of our publishers, including initial onboarding, product adoption, retention, and growth
  • These are publishers like Hearst, Condé Nast, CNN, Gannett, Time Inc., and more
  • Ensure that customers derive maximum value from their investments with us and fully leverage our products on an ongoing basis
  • Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to fully understand our publishers' business strategies and measurements for success
  • Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, demand, QA, and engineering

Qualifications:

  • Minimum of 5+ years of SaaS customer success or account management experience, preferably at an advertising technology or marketing technology company  
  • Minimum of 2+ years managing customer success or account management teams
  • Must have experience working with digital publishers
  • Experience managing and negotiating with comScore Top 100 publishers and their partners
  • Strong leadership capability with proven experience building and managing dynamic, collaborative, and high performing teams
  • Technical competence and understanding of the advertising technology landscape
  • Thorough understanding of email marketing and the major players in the space
  • Detail-oriented with the ability to set priorities and be flexible in a changing environment
  • Excellent written, communication and presentation skills
  • Entrepreneurial spirit with a passion for the publishing industry

About Us:

Founded in 2012, BounceX’s People-Based Marketing (PBM) Cloud is the first new channel with scale in 10 years. We have offices in NYC, San Francisco, and London and were recently named the fastest-growing SaaS company in America by Inc Magazine & Deloitte.

Our Technology powers thousands of digital properties, spanning across a variety of industries. For the first time in years, marketers have a meaningful revenue channel outside of Google, Facebook and email. We are trusted by global enterprises such as Forever 21, Avis, Jet.com, Lufthansa, Sears, Uniqlo, Comcast and many more. BounceX is a family, built on the belief that the success of a company is rooted in the strength of its team, and in creating a place where people love coming to work. We are dedicated to cultivating and rewarding creativity, constantly pushing ourselves to keep innovating, being the dodgeball champs of NYC tech, finding the best breakfast tacos in the universe, and setting the standard for the future of marketing technology.

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