2019 Client Year in Review

A look back at BounceX's 2019 Client Programs

  • Author Profile Image Elliott Moore
  • Published on January 28 2020

As the new year kicks off into full swing, we wanted to take a look back at the banner year that BounceX experienced in 2019. In doing so, we wanted to show special attention to the innovative clients we partnered with over the past twelve months. From key interviews and case studies, to insights into best practices and even co-hosted events, our clients have truly led the industry in showcasing hot to create and maintain high-performing digital marketing campaigns. Let’s take a look back at what our clients did.

Unparalleled Client Success

Our north star is always to make sure we’re acting as a true partner to our clients as we meet and exceed their individual ROI goals. Throughout the year, we highlighted some of our clients’ most successful strategies for driving rocket-like business growth.

Clarins Makes Digital Marketing & Retargeting More Efficient & More Dynamic with BounceX

Clarins, a leading skincare and makeup brand, partnered with BounceX in the UK to boost their identification rate by over 350% and massively grow their marketable email list. This allowed them to drive 13X more revenue over the previous program.

BounceX Helps Rag & Bone Scale Digital & DTC Efforts with Identification

Storied luxury clothing brand rag & bone partnered with BounceX to boost their identification rate to 35% of site traffic, increasing triggered email traffic by 3.7X and revenue by 6.6X. In total, BounceX today drives 7.27% of total digital revenue for rag & bone. rag & bone also partnered with BounceX to publish a feature in Women’s Wear Daily highlighting the partnership.

More Effective Digital Remarketing Across Channels for Boston Proper

Women’s clothing brand Boston Proper partnered with BounceX to boost their identification rate to 60% of site traffic. Switching from another popular triggered email vendor, Boston Proper more than doubled the performance of their triggered abandonment emails, increasing traffic by 2.8X and resulting in 3X more revenue. In total, BounceX drives 18.8% of total digital revenue for Boston Proper.

You can learn more about how our clients have found success with BounceX here.

Spotlights on Client Growth

We also wanted to dig deeper to learn more about the marketing strategies and experiences that drive them every day. So we sat down with clients throughout the year to create a series of spotlights on everything from their least favorite buzzword to the one person they’re dying to get coffee with.

Code Freeze as an Opportunity for Alignment with Samsonite

How a company handles Code Freeze reveals the quality of its feedback loop, how it prioritizes business initiatives and its ability to communicate, codify, and align against a company-wide goal. In the words of Jay Nigrelli, VP, eCommerce at Somsonite and a long-time BounceX client, “this period can make or break many companies, so maximizing success is critical.”

Empowering Social Change with The Giving Keys

Rita Zahir of The Giving Keys revealed why she is focused on hyper personalization, why online shopping can fall short of the in-store experience, and how her brand is partnering with amazing women-led organizations to expand and diversify the inspirational fashion they create. We also sat down for a special one-on-one interview with Rita that you can view here.

To check out all of our client spotlights, check out the different pages of our blog here.

Marketing Best Practices

We are constantly learning form our clients. Did you see success promoting a discount and not free shipping? Did you see a higher click-through rate in emails with images of people rather than just products? We are always looking to understand what strategies are making the biggest difference to your marketing efforts.

In 2019, we decided to take this a step further. After identifying a few key clients that drove exceptional results, we decided to sit down with them to discover what strategies or trends they might be following that everyone should replicate.

Kenneth Cole Collection: Powering Social Impact

Retailers like Kenneth Cole, are utilizing digital media to broadcast their company values to their customers and amplify their impact. At this year’s WWD Men’s Wear Summit in New York, T.J. Papp, Vice President of Digital & eCommerce at Kenneth Cole, sat down with BounceX’s Jack Riker to discuss how brands can work with technology to supercharge the reach of social impact campaigns.

Interactive Client Events (Events)

Behave 2019

BEHAVE is an exclusive one-of-a-kind summit designed to spark meaningful conversations among elite retail leaders. Capped at 50 attendees, the summit features some of the industries most forward-thinking professionals as they gather for a few days to discuss which trends will matter most and how we can effectively prepare for them. Each year, behave features many BounceX clients in key not speeches, presentations, and break out sessions.

Salesforce Connections with Sonos

This year, BounceX’s Senior Director of Business Development, Shane McWilliams, joined Sonos’ Senior Manager of eCommerce, Sean Knotts, on stage in the Sponsor Theater at Salesforce Connections. The two experts discussed the process for vetting technology partners, how eCommerce companies can self-evaluate their needs, and why Sonos brought on BounceX. Interested in learning more about what was discussed at Salesforce Connections? Sean wrote a blog recapping the key points from his onstage presentation with Shane.

Interested in partnering with BounceX on an initiative in 2020? Feel free to reach out to our Director of Client Marketing, Michelle Golladay, for more information: michelle.golladay@bouncex.com

Author

Author Profile Image

Elliott Moore

Elliott Moore is BounceX’s Senior Marketing Manager, overseeing content, PR, partner marketing, and social media. Elliott brings over 5 years of MarTech experience working for firms in New York, San Francisco, and Helsinki, working across product, sales, and content teams to bring the most actionable marketing experiences to his clients. A resident of Brooklyn, Elliott spends his free time running, visiting local shops, or testing new IPAs with friends.